---
title: Connecting via sFTP
slug: connecting-via-sftp
docTags: 
createdAt: 2025-07-01T18:33:49.871Z
---

The Altrata Datafeed files are delivered to you through an SFTP site. This documentation walks through connecting to the site and using it to download files.

# Login Credentials

Your account representative should provide you with a username and password for a service account user. This service user will be used to log in to the Altrata SFTP site to access your feed’s files.

:::hint{type="info"}
If you have any questions, please contact [support@altrata.com](mailto\:support@altrata.com)
:::

# Storage Capacity and Bandwidth Considerations

Before downloading data from the SFTP site, you should ensure that you have sufficient disk space available on your system to store the delivery files. Disk space requirements will vary depending on the data packages you wish to download. 

:::hint{type="warning"}
Full data files can **often exceed 1GB**; it is recommended to have sufficiently high-speed internet access bandwidth to download these files.
:::

# Connecting to the SFTP Site

The SFTP site can be connected to any SFTP client of your choice.

:::hint{type="info"}
Altrata only provides an SFTP site. **There is no FTP site.** You will need to use a client that supports SFTP connections.
:::

## Connection Details

The following details should be used to connect to the Altrata SFTP site:

| Domain Name       | Protocol  | Port |
| ----------------- | --------- | ---- |
| sftp.altrata.com  | SFTP      | 22   |

## Connecting Using SFTP Shell Commands

This example shows how to connect to the Altrata SFTP host using the sftp shell command, view, and then download a set of data feed files.

```shell
# Connect to the SFTP host

$sftp your-username@sftp.altrata.com
```

If prompted, input **yes** to add to your list of known hosts.

You will then be prompted to enter your **password**. Once entered, you will be connected to the site, and your SFTP session will start. Run the following command to view all available directories.

```shell
$sftp> ls
```

You should see one directory per subscribed Data Feed Package. Navigate through the directories to select files for download. 

To download the contents of a directory in your Data Feed Package, run a recursive **getcommand** in your SFTP session. This will save all files in the directory to your local machine.

```shell
# Download all files in the directory

$sftp> get -r /path/to/download/
```

## Connecting from Behind a Firewall

If you need to connect to the Altrata SFTP site **from behind a firewall**, the following IP addresses can be added to your firewall’s allow list:

**3.128.144.31**

**3.132.138.195**

:::hint{type="info"}
IP addresses are subject to change. Any change will be communicated to you beforehand.
:::